Jan 25

Joshua Bell, the acclaimed violinist, stood at the corner of a Washington D.C. metro station during the morning rush hour in street clothes playing his violin. He belted out six of his classic masterpieces with extraordinary finesse. Bell’s performance went virtually unnoticed by the thousand odd rush hour crowd; while only three days earlier, Bell had filled Boston’s Symphony Hall where seats cost upwards of $200. Bell was in the subway station that day as part of an experiment of ‘context and perception’. The experiment revealed that Bell’s obvious artistry and magic was hugely overshadowed by the ordinary circumstances of his appearance, the time and the place.

Every day, genius unfolds in front of our eyes in class rooms, at work, or even in social settings – with no acknowledgment! All because they do not come wrapped in appropriate packages or from established superstars that make them predictable! These perceptions hold us and bind us to a world of mediocrity.

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Feb 11

I often find myself reviewing job description documents that our Human Resources Department routes my way. I also discuss with our hiring managers regarding the customer facing and the back office roles that they propose that will enable us to execute our organizational and revenue goals. We do this as a part of our Workforce Planning process. I also get into brief conversations with prospective employees who come to interview with us. In all these situations a point of discussion is what are the key qualities that will make the new hire tick?

Uncovering Loyalty at Work

As you would expect, the flavors of the response are varied. The MBA types will call out education, communication, integrity, conceptual skills, leadership, intellect, analytics, execution et al. Others will categorize honesty, hard work, relationships, knowledge, quality of work as key attributes for success.

All these assumptions are true and why not? Possessing these skills requires tremendous resolve, focus and discipline. These make up the professional’s arsenal that will take the owner a long way. However, what is the quality that plays an equally crucial role, if not more … an attribute that all organizations look forward to in the employees and test them on it over time? Continue reading »

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